Refund Policy

This Refund Policy explains how refunds, credits, and cancellations are handled for LogicPulse cybersecurity consulting Services. Because our Services are primarily professional time-based work (analysis, assessment, research, documentation, and advisory), refunds are evaluated based on work performed and engagement milestones.

Our goal is fairness and clarity. We document progress, provide transparent status updates, and work with Clients to resolve concerns quickly.

Payments are generally non-refundable once work has started. However, LogicPulse may provide a partial refund or credit at its discretion when appropriate and when consistent with the terms of the engagement.

If your order includes multiple phases (e.g., discovery, testing, reporting, implementation support), refunds may be considered for phases not yet started, minus any non-recoverable costs and administrative time already incurred.

If you cancel before any work begins and before reserved time is allocated, you may be eligible for a refund of amounts paid, excluding any non-recoverable fees (such as third-party procurement or required setup already completed).

If a start date has been reserved and LogicPulse has declined other work to hold capacity, we may apply a reasonable scheduling/administrative fee.

If you cancel after work has started, you are responsible for payment for work performed up to the cancellation date. LogicPulse will provide a status summary describing completed actions and, when appropriate, deliver partial work product (notes, preliminary findings, or interim recommendations) consistent with the engagement.

Any refund is limited to the unused portion of prepaid fees, if any, after subtracting time spent and non-recoverable costs.

If you need to reschedule, we will try to accommodate new dates. Rescheduling is subject to availability and may affect delivery timelines. Frequent or last-minute changes may incur an administrative fee, especially when resources have already been reserved.

If you are dissatisfied, we encourage you to raise the issue as soon as possible. In most cases, issues can be resolved by clarifying Scope, correcting misunderstandings, or providing additional explanation and prioritization of recommendations.

LogicPulse may, at its discretion, offer remediation such as additional clarification, a follow-up review, or a targeted re-check of specific items—provided the request is within the original Scope and a reasonable timeframe.

• Work already performed (analysis time, assessment time, reporting time, advisory time).
• Third-party costs incurred on your behalf (tools, licenses, infrastructure), if applicable.
• Engagements impacted by lack of required access or inaccurate information provided by the Client.
• Out-of-scope requests or urgent work requested outside standard delivery windows.

If a refund is approved, it will be processed through the original payment method when feasible, or via another reasonable method. Refund timing depends on payment providers and financial institutions.

If a partial refund is approved, LogicPulse may issue it as a refund, a credit toward future work, or a combination, depending on the engagement and Client preference.

LogicPulse may update this Refund Policy from time to time. We will post updates with a revised effective date.